Support line launches for UK film and TV industry

Posted on 12 April 2018

A new free and confidential telephone support line has been launched by UK’s The Film & Television Charity, offering support for a UK industry of which two – third of workers are freelance.

A support line was one of the key recommendations of the new principles and guidelines drawn up by the BFI and Bafta to address issues of workplace conduct and offer more support to victims.

“Ours is a wonderful, world-beating industry where people love their work and show tremendous commitment and dedication. But we also know that it can be tough and lonely, with often a strong sense that you are on your own, particularly for the two-thirds of our industry who are freelance. We’re launching the brand new Film and TV Support Line today to provide support for a wide range of needs including stress, anxiety, health, mental health, and financial and legal concerns,” said Alex Pumfrey, CEO of the Film and Television Charity. “We hope anyone from any area or role, with issues big or small, will get in touch.”

The 24-hour service is backed by the BFI with The Production Guild, Women in Film and TV, Film Distributors’ Association, Pact and UK Cinema Association.

The Film & TV Support Line is run by professionally trained staff with expertise and experience in supporting multiple personal and professional difficulties and is delivered by Connect Assist, a social business with over 10 years’ experience of providing dedicated helplines to charity, third sector and public sector organisations.

The number for the service is 0800 054 00 00. It will operate seven days a week, 24 hours a day.

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